Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund & Return Policy

Last Updated: March 30, 2026

Welcome to Computer World Mumbai. We strive to ensure that you are completely satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

• Product is damaged, defective, or DOA (Dead on Arrival)
• Wrong product delivered
• Missing parts or accessories

To be eligible:

• Request must be raised within 3–7 days of delivery
• Product must be unused and in original packaging
• All accessories, manuals, and invoice must be included

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products (unless defective)
• Software, digital products, or license keys
• Customized or special-order items
• Products damaged due to misuse or improper handling

3. Replacement Policy

• Defective or damaged items will be replaced after inspection
• In some cases, you may be referred to the brand’s authorized service center for warranty claims
• Replacement is subject to stock availability

4. Refund Policy

Refunds will be processed only in the following cases:

• Product is out of stock and replacement is not possible
• Return is approved after inspection

Refund Method:

• Original payment method (UPI, card, net banking)
• Processing time: 5–10 business days after approval

5. Return Process

To initiate a return:

1. Email us at support@computerworldmumbai.com
2. Provide:
   • Order ID
   • Product details
   • Issue with images/video proof
3. Our team will verify and approve the request
4. Ship the product back (or arrange pickup if applicable)

6. Shipping Charges

• If the return is due to our error (wrong/damaged product), we cover shipping
• For other cases, return shipping may be borne by the customer

7. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not allowed

8. Warranty

• Most products come with manufacturer warranty
• Warranty claims must be processed through the authorized service center
• We can assist but are not responsible for warranty decisions

9. Fraud Prevention

We reserve the right to:

• Reject returns if misuse or fraud is suspected
• Record unboxing proof requirements for high-value items

10. Contact Us

For any return/refund queries: contact us option

By purchasing from our website, you agree to this Refund & Return Policy.

Contact us at {email} for questions related to refunds and returns.